Sunday, June 14, 2009

Dale Carnegie: Listen

“Be a good listener. Encourage others to talk about themselves.”
- Dale Carnegie

Effective communication is essential in today's work environment. Good communication is as reliant on good listening as on coherent speaking. Here are some tips on how to be a better listener:
  • Look at the other person
  • Ask questions
  • Don't interrupt
  • Don't change the subject
  • Express emotion with control
  • Respond appropriately
Dale Carnegie training website

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