Dale Carnegie: Listen

“Be a good listener. Encourage others to talk about themselves.”
- Dale Carnegie

Effective communication is essential in today's work environment. Good communication is as reliant on good listening as on coherent speaking. Here are some tips on how to be a better listener:

• Look at the other person
• Ask questions
• Don't interrupt
• Don't change the subject
• Express emotion with control
• Respond appropriately

Dale Carnegie training website http://www.dalecarnegie.com